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    Autocomplete text in composer (predictive text)

    Capabilities for predictive text when composing an email
    over 3 years ago in Composer 0 Backlog

    Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

    Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
    over 2 years ago in Chatbots 1 Backlog

    Merge chat conversations

    Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
    about 2 years ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

    Ability to export analytics' custom report

    No description provided
    3 months ago in Exports, API and connectors 0 Backlog

    Applying different filters on each graph in the custom report

    That would allow side by side comparisons on inboxes or other criteria instead of only timeline
    3 months ago in Customization 0 Backlog

    Display chat metadata like location, IP address, browser, device type etc.

    No description provided
    about 2 years ago in Front Chat / Live Chat 1 Backlog

    CSAT link expiration

    Set a duration after which the survey is not accessible
    over 1 year ago in CSAT 1 Backlog

    Show more metrics on Topics

    Viewing more metrics like Csat or Smart QA grades on Topics
    5 months ago in Existing metrics 0 Backlog

    Rule dynamic variable: "Trigger/Action author"

    It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
    9 months ago in Smart rules / Workflows 1 Backlog

    Option to embed/iframe content from other applications into Knowledge Base

    We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well
    almost 2 years ago in Knowledge Base 3 Backlog