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Label/outline important threads

This feature would significantly improve the efficiency of navigating through numerous conversations by allowing users to filter and find conversations containing e.g. specific tags. It facilitates a streamlined workflow by reducing search time, p...
about 2 months ago in Core Product Experience 0
300 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
almost 4 years ago in New integration requests 28 Backlog

Get the time left before SLA Warning or breach displayed based on business hours

Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed whil...
7 days ago in Core Product Experience / SLA 0 Backlog

SLA Warning to be displayed at message level

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
7 days ago in Core Product Experience / SLA 0 Backlog
179 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
over 2 years ago in Vacation responders 2 Backlog

More visual customizability of conversation history panel

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
29 days ago in Core Product Experience 0
122 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
almost 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog

Allow Customer Portal follow up over email

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
4 months ago in Customer Portal 0 Backlog
156 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Export AI message summary via API

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.
21 days ago in AI summary 0