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Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
over 1 year ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
over 1 year ago in Knowledge Base 0 Backlog

Ability to summarize conversation threads

Display a summary of the conversation at the end of a thread
over 2 years ago in P3 display 0 Backlog

Chatbot does not recognize line breaks upon receipt

Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
over 1 year ago in Chatbots 0 Backlog

Make pasting options available

When pasting, the options for how to paste should be visible as a popup (default, with or without formatting, etc.)
over 2 years ago in Compose - write efficiently with quality 0 Backlog

[Tags] Search for nested tags when searching for a parent tag

Being able to return results from nested tags when searching for a parent tags.
over 2 years ago in Find the result I'm looking for 0 Backlog

Conditional signatures to set details based on directory contacts

Can we look at being able to use if-statements in company wide signatures? We currently use Exclaimer which allows us to set picture and detail information based on various information in the Azure directory. The logos and pictures live in Exclaim...
over 2 years ago in Signatures 0 Backlog

Remove tags limit to allow for more than 500 personal tags

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
10 months ago in Insights 0 Backlog

Facebook channel — support for deleting/hiding comments, liking comments, and sending private messages to comment authors

No description provided
over 2 years ago in Developer Platform 0 Backlog