Customize information display on the conversation list
It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.
It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy
When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
