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Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 3 years ago in Attachments 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
about 2 years ago in Live Chat 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

12 months ago in Compliance & security 0 Backlog

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
almost 2 years ago in Rule conditions 0 Backlog

Auto-reply including conversation history

No description provided
over 4 years ago in Auto-reply 0 Backlog

Manage Shifts with Teammate Groups

No description provided
12 months ago in Admin Experience / Workforce management 0 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
over 4 years ago in Permissions 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights - Other 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
over 2 years ago in Core Product Experience 5 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
over 2 years ago in Chatbots 0 Backlog