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CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
13 days ago in CSAT / Exports and API 0 Backlog
151 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
about 2 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
3 months ago in Increase granularity of admin permissions 0 Backlog
126 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog

Display SLA breach timestamp instead of duration

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
about 2 months ago in Core Product Experience 0 Backlog
107 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 2 years ago in Core Product Experience 2 Backlog
206 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 7 Backlog
102 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
about 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
about 1 year ago in Admin Experience 2 Backlog