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Salesforce integration - Send Email to Salesforce - Log to Opportunity records

Customers wany to be able to use the Send Email to Salesforce rule action to log emails to Opportunity records. More discovery would be needed to understand how feasible this is. https://frontjira.atlassian.net/browse/PB-7640
almost 2 years ago in Existing integrations 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
about 2 years ago in Core Product Experience 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
about 1 year ago in AI / AI compose / Composer 0 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
over 1 year ago in Knowledge Base 0 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
about 3 years ago in Rule management 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
over 2 years ago in Custom fields (smart rules) 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
over 1 year ago in Outbound/Sequences 0 Backlog

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
over 2 years ago in Live Chat 0 Backlog

Forcing AI results in a specific language per user

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
3 months ago in AI language 0 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
10 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog