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Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
6 months ago in Core Product Experience 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
over 1 year ago in Core Product Experience / Developer Platform 0 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
about 1 year ago in AI / AI tagging 1 Backlog

Add dynamic CC email addresses to [Reply using message template] rule action

Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...
3 months ago in Rule actions 0 Backlog

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
over 1 year ago in New integration requests 3 Backlog

Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
about 1 year ago in Cal/scheduling efficiency 1 Backlog

Rule action to snooze conversation

Ability to snooze a conversation from rules.
over 4 years ago in Missing core rule actions 8 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
10 months ago in Native features 0 Backlog

Bulk Edit Tags

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...
about 1 month ago in Admin Experience / Tags 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 1 year ago in CSAT 1 Backlog