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[channel] Support for Suggested Replies in Individual Inboxes

No description provided
9 months ago in AI suggested replies (auto draft) 0 Backlog

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation
almost 3 years ago in P3 display 3 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
9 months ago in Live dashboard 0 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Chatbot Transcript - Expose "turn based" conversation / message attribution

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...
5 months ago in Chatbots 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
almost 2 years ago in Knowledge Base 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
over 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

10 lines for recent searches rather than 3

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed
5 months ago in Search 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 year ago in Live dashboard 0 Backlog

Set up views to filter by two tags using AND condition instead of OR/ANY

Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
about 2 years ago in Core Product Experience 0 Backlog