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9
VOTE
Extend Shifts functionality to include Busy status instead of just out of office.
This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
1
Backlog
15
VOTE
3
VOTE
10
VOTE
21
VOTE
Improved calendar notification for date/time changes
If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.
0
Backlog
7
VOTE
41
VOTE
14
VOTE
Give customer the choice between multiple 3rd party spell checkers
Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
1
Will not do
3
VOTE
Disable request tracking in Customer Portal
As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
0
Backlog
15
VOTE
Allow users to split non-email conversations
For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
0
Backlog