All ideas

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It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.