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3
VOTE
Making the teammates visible in the view' settings
When you create a view, you can add it to teammates' sidebars right away. But once you add people from the view settings and then save, when you come back to the view, you don't see which teammate was added so you don't know who has access and who...
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4
VOTE
Change UI/UX of Front Calendar and scheduling links to make it more modern
There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.
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2
VOTE
2
VOTE
Enhanced custom contact field functionality
When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
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Backlog
4
VOTE
6
VOTE
Duration-type dynamic variables & custom fields
Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
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Backlog
3
VOTE
Alert agent when chat can no longer be replied to
Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
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Backlog
3
VOTE
7
VOTE
4
VOTE