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Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
over 2 years ago in Existing integrations 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
almost 2 years ago in Knowledge Base 0 Already available

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
about 2 years ago in Chatbots 0 Backlog

Add quick actions to Portal - Self Service Actions

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
3 months ago in Customer Portal 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
almost 2 years ago in Existing integrations 1 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 2 years ago in Notifications 2 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
11 months ago in Core Product Experience 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
about 2 years ago in Chatbots 1 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
about 2 months ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
about 2 months ago in Insights 0 Backlog