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14
VOTE
Give customer the choice between multiple 3rd party spell checkers
Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
1
Will not do
15
VOTE
Allow users to split non-email conversations
For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
0
Backlog
8
VOTE
Provide a search function in a 3rd party system to select input in a macro
When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...
0
Backlog
9
VOTE
[context] AI compose with a prompt and message template
Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
0
Backlog
15
VOTE
39
VOTE
18
VOTE
19
VOTE
3
VOTE
Disable request tracking in Customer Portal
As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
0
Backlog
23
VOTE