All ideas
Sort by:
Trending
Status:
Showing 2074
2
VOTE
Start Conversations as Comments
It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
1
Already available
4
VOTE
2
VOTE
2
VOTE
Support Messaging Services SID for mesages sent via Twilio
We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
0
Backlog
2
VOTE
Export Contacts - Send Email with Link to Download
I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...
0
Backlog
1
VOTE
[accuracy] See more similar conversations
It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
0
Backlog
1
VOTE
[UX] Better conversation preview for Similar Conversations
I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
0
Backlog
1
VOTE
2
VOTE
2
VOTE