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112 VOTE

Configure business hours as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 4 years ago in Admin Experience / Business Hours and time measure / Insights 12 Backlog
113 VOTE

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
over 4 years ago in P3 display 18 Backlog

[context] AI Answer to leverage Front Conversation History

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog
110 VOTE

Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
over 4 years ago in Assign 1 Planned

Customize information display on the conversation list

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.
4 months ago in Core Product Experience 0 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
about 2 years ago in AI / AI language / AI summary 0 Backlog

Multi-line application objects

Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...
15 days ago in Developer Platform 0 Backlog

Customize Send and Send & Archive shortcuts

ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.
15 days ago in Keyboard shortcuts 0 Backlog

Better Attachment Management Abilities

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook
over 2 years ago in Client Platform / Core Product Experience 2 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
10 months ago in Schedule - manage your calendar 1 Backlog