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15
VOTE
Ability to rearrange the fields in Accounts and Contacts in a particular bespoke order
Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...
1
Backlog
13
VOTE
13
VOTE
Individual signature should not take priority over shared signature
As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
1
Backlog
13
VOTE
15
VOTE
Add personal notes when snoozing a conversation to reference later
When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
1
Backlog
11
VOTE
Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action
We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
0
Backlog
23
VOTE
23
VOTE
11
VOTE
Support lookup for @ user and # channel mentions in Slack
Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
0
Backlog
11
VOTE