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Track time spent actually working on a ticket (= better handle time)

Ability to spent time on each ticket in analytics (not just handle time), but from the moment clicks on a ticket/is assigned a tickets and works on it to closure.
about 1 year ago in New metrics 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 3 years ago in Live Chat 1 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
over 2 years ago in Client Platform 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
about 2 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

AI connectors

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
5 months ago in AI / AI answer for chat / Developer Platform / Direct connectors 0 Backlog

Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
over 2 years ago in Core Product Experience 1 Backlog

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
about 1 year ago in New integration requests 1 Will not do

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
5 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

Link TAG and SIGNATURE

When a specific TAG is being used -> link it to the proper signature. Ex: tag is "prospect" -> use the prospect signature. Same for client, same for a specific product or campain.
5 months ago in Signature management / Tags 0 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
10 months ago in Admin Experience 0 Backlog