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    Subject line always visible in composer and individual message view

    This will make updating subject lines easier.
    almost 3 years ago in Core Product Experience 6 Backlog

    [context] AI Answer to leverage Front Conversation History

    Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer
    over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

    Granular Company-level Permissions

    We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...
    8 months ago in Admin Experience 2 Backlog

    Select channel when replying or forwarding with rules

    Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
    almost 5 years ago in Auto-reply / Rule actions 4 Backlog

    Create & view events from ICS files

    No description provided
    over 4 years ago in Create New Event 11 Backlog

    [language] More language support for AI Compose translate and AI message translate

    We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
    10 months ago in AI / AI compose / AI language / AI message translation 4 Backlog

    An option to hide/minimize OOO replies from recipients

    Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
    about 2 years ago in Vacation responders 0 Backlog

    [KB insights] Front Analytics Reporting for Knowledge Bases

    Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
    about 2 years ago in Insights - Other / Knowledge Base 0 Backlog

    Conversation custom fields in Analytics

    Ability to filter in analytics by conversation custom field (similarly to tags)
    almost 2 years ago in New metrics 0 Backlog

    Keep calendar reminder notifications visible until manually dismissed

    Make calendar reminders more obvious either visually or with sound.
    over 4 years ago in Event notifications 3 Backlog