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Metrics on rules and macros

Count how many times a rule applied, who triggered a macro etc
over 2 years ago in New metrics 0 Backlog

Report on individual tags

No description provided
over 3 years ago in Analytics - Breakdown - Tags / Insights 0 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
over 1 year ago in Existing integrations / Twilio 0 Backlog

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
over 2 years ago in Core Product Experience 0 Backlog

Chatbot Transcript: Show Present+Selected options for multi-choice fields

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...
4 months ago in Chatbots 0 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
about 1 year ago in AI / AI tagging 0 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
about 2 years ago in Knowledge Base 0 Backlog

API method to permanently delete conversations

No description provided
over 4 years ago in Resources 0 Backlog

ActiveCampaign integration

Support for syncing contacts and campaigns.
over 4 years ago in New integration requests 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
over 1 year ago in Existing metrics 1 Backlog