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[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
about 1 year ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 4 Backlog

Merge conversations with mixed types (eg. email and Front forms)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
over 2 years ago in Core Product Experience 3 Backlog

Show more metrics on Topics

Viewing more metrics like Csat or Smart QA grades on Topics
3 months ago in Existing metrics 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
over 1 year ago in Knowledge Base 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
3 months ago in Core Product Experience / New metrics 0 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 2 years ago in Merge / privacy leaks / threading 0 Backlog

[scale] AI tagging for individual inboxes

No description provided
about 1 year ago in AI / AI tagging 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 4 years ago in Comments / @ mentions 5 Backlog

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
5 months ago in AI / AI Smart QA 0 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
over 1 year ago in Core Product Experience / Counters 0 Backlog