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Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
over 1 year ago in Core Product Experience / Linked conversations 0 Backlog

Improve handling of Forms as a channel, improve form field management

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Assigned Time to First Reply Time Average Metric

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...
over 1 year ago in New metrics 0 Backlog

Disable 'Track sent emails' setting for all channels

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
over 4 years ago in Admins can lock teammate-level settings / Compliance & security 0 Backlog

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
over 2 years ago in Contacts / Developer Platform 1 Will not do

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
over 2 years ago in Live Chat 0 Backlog

Move conversations between inboxes delegated to me

If a teammate has delegated their inboxes to me, I should be able to move their conversations between their individual inboxes. This can help personal assistants organize conversations into different individual inboxes.
about 2 years ago in Delegated inboxes 0 Backlog

Segregate Shared Contacts by Workspace

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...
over 1 year ago in Contacts 0 Backlog

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
over 1 year ago in Core API 1 Backlog

Line break support for Text column type in rule sets

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.
about 1 year ago in Rule actions 0 Backlog