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[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
about 1 year ago in AI / AI tagging 0 Backlog

Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
almost 2 years ago in Live Chat 0 Planned

Ability to export contacts and accounts from a specific contact list

No description provided
over 3 years ago in Export 1 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 3 years ago in Live Chat 2 Backlog

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance
over 2 years ago in Find the result I'm looking for 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
9 months ago in Default channel management 0 Backlog

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
almost 2 years ago in Chatbots 0 Backlog

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented
over 2 years ago in Composer 1 Backlog

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.
9 months ago in Workflows 1 Backlog

Manipulating text lists in Dynamic Variables

I have a use case where I match text patterns in a message body (like ORDER-{digits}) and want to convert all matches to markdown links ( `[ORDER-123](https://example.com/orders/ORDER-123)` ) Right now this is not supported - as there's no way to ...
5 months ago in Advanced rule conditions and actions / Smart rules / Workflows 0 Backlog