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[channel] Support for Suggested Replies in Individual Inboxes

No description provided
10 months ago in AI suggested replies (auto draft) 0 Backlog

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...
about 2 years ago in Existing integrations 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 2 years ago in Default channel management 0 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
10 months ago in Live dashboard 0 Backlog

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
about 2 years ago in Mobile 1 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
about 2 years ago in Backoffice / Billing 1 Backlog

Focused View

I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...
over 1 year ago in Core Product Experience 2 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
over 2 years ago in Live Chat 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
about 2 years ago in Navigate - find your work 3 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
11 months ago in AI / Core Product Experience 0 Backlog