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Mobile Calendar - See more than 3 days

No description provided
about 1 year ago in Schedule - manage your calendar 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
about 1 year ago in CSAT / Workflows 0 Backlog

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API
almost 2 years ago in Core API 1 Backlog

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
almost 2 years ago in Existing integrations 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
4 months ago in AI / AI compose 0 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
almost 2 years ago in Composer 0 Backlog

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...
almost 2 years ago in Existing integrations / Workflows 2 Backlog

Add an Unsubscribe from List button similar to ProtonMail

I apologise if this idea has been suggested before, but I'm sure many people also get spam emails or have been signed up to a mailing list without knowing it. The idea is to have a front scan an email for an "unsubscribe from mailing list" link in...
9 months ago in Core Product Experience 0 Backlog