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Mobile Calendar - See more than 3 days

No description provided
11 months ago in Schedule - manage your calendar 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
about 1 year ago in Navigate - find your work 1 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
over 3 years ago in Conversation/inbox permissions 1 Backlog

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.
over 1 year ago in Signatures 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
7 months ago in AI / AI extensibility 0 Backlog

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
7 months ago in Assigning 4 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
11 months ago in CSAT / Workflows 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
about 2 years ago in Live Chat 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
7 months ago in Manage conversation content 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
over 1 year ago in Tags 0 Backlog