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Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
10 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
about 1 month ago in Developer Platform / Partner Integrations 1

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
3 months ago in CSAT - Customisation - Survey 0 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
over 1 year ago in New integration requests / Plugins 0 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
about 1 year ago in Chatbots 0 Planned

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 1 year ago in Message templates 2 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
24 days ago in Message templates 0 Backlog

Show subject line when forward and reply to an email

It would be helpful if when you reply to an email or forward an email (not forward as new conversation) if the subject line of the email could be open, rather than having to click to open it. Currently you have to click subject to then see the sub...
5 months ago in Core Product Experience 0 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
almost 2 years ago in Teammate Groups 2 Backlog

Ability to create templates using HTML

Templating is currently limited to basic text formatting. The ability to use custom HTML templates would open up the possibility of using Front to send emails with richer branding and formatting (especially in bulk/sequence emails), like many othe...
over 1 year ago in Core Product Experience 1 Backlog