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Sort conversation list by received/imported timestamp rather than sent timestamp

Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
over 1 year ago in P2 display - conversation list 0 Backlog

Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
9 months ago in AI / AI tagging 0 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
6 months ago in Admin Experience 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 1 year ago in Custom fields / Signatures 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
3 months ago in AI / AI similar conversations 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
6 months ago in Message templates 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
over 1 year ago in Core Product Experience / Search 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
9 months ago in Core Product Experience 1 Backlog

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.
over 1 year ago in Developer Platform 0 Backlog