All ideas

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

The ability to restrict access to view KB content by certain teams or user groups in Front.

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

Ability to customize text in Customer Satisfaction surveys.

Send and receive messages on WhatsApp Business channels directly from Front.

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article

It's important to have the ability to initiate conversations with all shared slack channels