All ideas

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

The ability to restrict access to view KB content by certain teams or user groups in Front.