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KnowBe4 integration

No description provided
over 3 years ago in New integration requests 2 Backlog

Customize sound (volume and type) of notification

No description provided
over 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 3 years ago in Existing integrations 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 4 years ago in Assign 0 Backlog

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
6 months ago in Core API 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
10 months ago in Admin Experience 1 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
about 1 year ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
about 1 year ago in Live Chat 0 Planned

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
about 1 year ago in Knowledge Base 0 Already available

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
over 1 year ago in Chatbots 0 Backlog