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Finer filters on conversations that data retention policy applies to
Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
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16
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Allow Customer Portal follow up over email
Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
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16
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[action] Auto Correct or suggest spelling and grammar suggestions
Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
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16
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16
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Request to Increase Recipient Limit for Sequences
For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
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16
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16
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I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)
I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
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