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Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
6 months ago in Knowledge Base 0 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
4 months ago in Native features 0 Backlog

Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
8 months ago in Knowledge Base 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
11 months ago in AI 0 Planned

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
about 1 year ago in New integration requests 0 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
about 3 years ago in Attendee management / Create New Event 1 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
about 1 year ago in Core Product Experience 1 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
11 months ago in Chatbots 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 1 year ago in Comments / @ mentions 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
about 1 year ago in P2 display - conversation list 1 Backlog