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Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 1 year ago in Client Platform 2 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 2 years ago in Live Chat 0 Already available

Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
9 months ago in Knowledge Base 1 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
9 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
11 months ago in Threading 1 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
about 2 years ago in Default channel management 2 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
7 months ago in Triage - get to inbox 0 4 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
9 months ago in Knowledge Base 0 Backlog