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Assign through rules even if assignee is Out Of Office

No description provided
over 3 years ago in Assign 0 Backlog

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
about 1 year ago in Core Product Experience 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 1 year ago in New integration requests 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
6 months ago in AI / AI tagging 0 Backlog

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
12 months ago in Live Chat 0 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
over 1 year ago in Existing integrations 0 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
12 months ago in Rule actions 0 Backlog

Keyboard shortcut: block sender

No description provided
about 1 year ago in Core Product Experience 2 Backlog

Suggested contact list that can be created

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
6 months ago in Contacts 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 2 years ago in Attachments 0 Backlog