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Separate out Conversation Delete / Mark as Spam in Roles & Permissions
It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
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4
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Library and templates for company rules
Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
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16
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11
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Set up views to filter by two tags using AND condition instead of OR/ANY
Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
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15
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11
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Keyboard shortcut: copy conversation ID and link
It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
2
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2
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CSAT - Ability for customer to update score
It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
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9
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