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Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
over 1 year ago in P1 navigation - left pane / Tags 2 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
about 1 year ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 15 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
about 1 year ago in Core Product Experience 1 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
about 2 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
5 months ago in Teammate invitation 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
9 months ago in Insights / Knowledge Base 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
8 months ago in Triage - get to inbox 0 4 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 1 year ago in Core Product Experience 3 Backlog