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Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
about 2 years ago in Signatures 1 Backlog

moving inboxes or re-assigning save option

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.
4 months ago in Assigning / Core Product Experience 0 Backlog

Waiting tickets - time based rule for return

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned
4 months ago in Ticketing 1 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
almost 2 years ago in Core API 1 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
about 4 years ago in Object/resource management / Teammate Groups 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
about 2 years ago in Attachments / Existing integrations 0 Backlog

Add ability to disable autocorrect emojis

Front has a feature that autocorrects certain punctuation to emojis. I would like the ability to disable this feature. I frequently use certain URLs and file paths which autocorrect to emojis. Which, as you can imagine, I don't want to happen. Ple...
over 1 year ago in Core Product Experience 1 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
about 1 year ago in Admin Experience 1 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
about 2 years ago in Compose - write efficiently with quality 3 Backlog

duplicate conversations

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox
5 months ago in Core Product Experience 1 Backlog