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Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
almost 2 years ago in Dynamic objects 0 Backlog

Chatbot Transcript - Expose "turn based" conversation / message attribution

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...
5 months ago in Chatbots 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
10 months ago in AI / Core Product Experience 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
about 3 years ago in Calendar View 2 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
over 2 years ago in Tags 3 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
about 2 years ago in Custom fields / Signatures 1 Backlog

10 lines for recent searches rather than 3

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed
5 months ago in Search 0 Backlog

Use Microsoft Teams as video conferencing option when using Gmail channels

Right now it seems video conferencing option is limited by what channel type you use for calendar. It would be awesome if this was independent of the channel type for calendar.
over 2 years ago in Calendar - other 2 Backlog

Keyboard shortcut: collapse conversations

I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
over 2 years ago in Collaborate - work together seamlessly / Core Product Experience / Keyboard shortcuts 0 Backlog

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
over 2 years ago in Existing integrations 0 Backlog