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Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
11 months ago in Knowledge Base 0 Backlog

[action] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
about 2 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
12 months ago in Existing integrations 1 Backlog

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.
over 1 year ago in Workspaces 0 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
about 2 years ago in Teammate Groups 2 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
about 2 months ago in AI / AI tagging 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 1 year ago in Printing 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
over 2 years ago in Default channel management 3 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
over 3 years ago in Message headers / metadata 0 Backlog