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    Alerts for Customer Inactivity

    Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
    9 months ago in New metrics 0 Backlog

    CSAT rule testing

    On most other rules have a "test conversation" button at the top, but not for the CSAT. That button would be great to know whether this rule is working, and how it would work. For example, we want to make sure CSATs only go to certain users or tag...
    9 months ago in Workflows 0 Backlog

    Sync out-of-office from Google Calendar (or others) to Time off in Front

    When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.
    9 months ago in Admin Experience / Workforce management 0 Backlog

    Shared inbox conversation filter

    Hi Team, Currently, we can filter by tag, Assignee, and ticketing statuses in the shared inboxes filter, which is great. However, I think it would be even more useful if we could also filter by tags that are not applied. As an admin, it's essentia...
    9 months ago in Core Product Experience 0 Backlog

    Exclude internal conversation/internal email domain in a single conversation from FRT and RT calculation

    We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...
    10 months ago in Existing metrics 0 Backlog

    Reschedule link for meeting with recurrence

    I need to create sessions with recurrence every Tuesday, for example, and if I'm not there, the people invited need to be able to modify the sessions. Unfortunately, this is NOT possible, only if I create a session without recurrence. With recurre...
    10 months ago in Schedule - manage your calendar 1 Backlog

    Add existing Tags to import message endpoint

    When using https://api2.frontapp.com/inboxes/[inbox id]/imported_messages endpoint, enable the ability to add existing tags, not only new one
    10 months ago in Core Product Experience 0 Backlog

    Lock down Make inbox visible to analytics button

    Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
    10 months ago in Admin Experience / Insights - Other 0 Backlog

    AI connectors

    ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
    10 months ago in AI / AI answer for chat / Developer Platform 0 Backlog

    [App Objects] Filter Rule Trigger by App Object Type

    When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
    10 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog