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Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
19 days ago in Admin Experience / Workflows 0 Backlog

Multiple CSAT surveys per workspace

No description provided
4 months ago in CSAT 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
6 months ago in Knowledge Base 0 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 1 year ago in Client Platform 2 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
about 1 month ago in Signature management 1

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
about 1 year ago in Teammate management 1 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
over 1 year ago in Core Product Experience 1 Backlog

Display optional calendar invitees as optional on the calendar event

Like in Outlook or Gmail, make Front calendar invites show who's required/optional on calendar invites.
over 1 year ago in Calendar View 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
10 months ago in Insights / Workflows 0 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
about 3 years ago in Contacts Manager 0 Backlog