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Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
about 1 year ago in P1 navigation - left pane 0 Backlog

View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
about 1 year ago in Login and SSO settings 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
6 months ago in Knowledge Base 0 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
6 months ago in Accounts Manager / Core API 1 Backlog

Show "drafts" as a filtered tab for an inbox

Right now, when I am in an inbox, the top shows filtered such as open, archived, and snoozed. I would love to be able to see drafts that are shared with the team with access to the inbox there as well.
over 1 year ago in Shared drafts 1 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
about 1 year ago in Knowledge Base 0 Backlog

Split billing permissions from Company admin status

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...
over 3 years ago in Increase granularity of admin permissions 0 Backlog

Search Conversation Endpoint - More flexible Date paramters

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
about 1 year ago in Core API 0 Backlog

Local data servers

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...
over 1 year ago in Compliance & security 0 Backlog

Require the user to send a message before there is a push message from the chat widget launcher icon

Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
about 1 year ago in Live Chat 0 Backlog