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Define visibility order for tags

No description provided
over 3 years ago in Core Product Experience 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

about 1 year ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
about 1 year ago in Client Platform 0 Backlog

Snooze for a set day/time

snooze option to set for a set day/time, (i.e. the day you come back from a vacation)
over 1 year ago in Snooze 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
over 1 year ago in Mobile 0 Backlog

Slab integration

No description provided
over 1 year ago in New integration requests 0 Backlog

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag
about 2 years ago in P1 navigation - left pane 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 1 year ago in Insights 1 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
10 months ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
10 months ago in Knowledge Base 0 Backlog