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MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
over 1 year ago in Snooze / Triage - get to inbox 0 2 Backlog

ATP for attachments

Should support Dynamic Delivery
over 3 years ago in Email channels 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
over 1 year ago in Existing integrations 0 Backlog

Merge conversation using API

No description provided
about 1 year ago in Core API 0 Backlog

Ability to add multiple attachments to a WhatsApp conversation

No description provided
11 months ago in Existing integrations 0 Backlog

Alert agent when chat can no longer be replied to

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
11 months ago in Live Chat 0 Backlog

Allow user to disable email notifications for failed Hubspot / Salesforce contact sync

While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.
11 months ago in Existing integrations 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
7 months ago in AI / Insights 0 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
over 1 year ago in Search sorting 0 Backlog

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
11 months ago in Chatbots 0 Backlog