All ideas

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match