It would be beneficial if Front could do a better job of keeping the most recently used emojis listed at the beginning of the emoji selection box. This would save users time and effort, as they wouldn't have to scroll through a long list of emojis...
There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.