ADD A NEW IDEA

All ideas

Showing 1452

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
about 1 year ago in Core Product Experience 4 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
4 months ago in Core Product Experience / Developer Platform 0 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
8 months ago in Knowledge Base 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
8 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
28 days ago in Core API / Knowledge Base 0 Backlog

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
8 months ago in Knowledge Base 3 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
about 1 year ago in Shared drafts 1 Backlog

Automatically Set Teammates Sidebar to expose Inboxes with Access

No description provided
3 months ago in Admin Experience 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
2 months ago in Workflows 0 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
4 months ago in Developer Platform 0 Backlog