All ideas
Sort by:
Trending
Filter by:
Status
Showing 2062 of 2062
3
VOTE
17
VOTE
11
VOTE
4
VOTE
4
VOTE
Macros: Default value in "Collect Teammate Answer" form
I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
0
Backlog
7
VOTE
2
VOTE
Disable request tracking in Customer Portal
As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
0
Backlog
2
VOTE
Export the EDI IDs for each work space (inbox, tags, etc)
Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...
0
4
VOTE
Disable collaborative metrics for users w/o Analytics permissions
In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
1
Backlog
19
VOTE