All ideas
Sort by:
Trending
Filter by:
Status
Showing 2075 of 2075
1
VOTE
SLA Warning to be displayed at message level
Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
0
Backlog
148
VOTE
Support sending and receiving S/MIME encrypted emails
Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
5
Backlog
12
VOTE
300
VOTE
179
VOTE
5
VOTE
More visual customizability of conversation history panel
As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
0
122
VOTE
1
VOTE
20
VOTE
Allow Customer Portal follow up over email
Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
0
Backlog
156
VOTE
Create a discussion with a teammate Group
Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
5
Backlog