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Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
3 months ago in New integration requests 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
2 months ago in AI / Chatbots 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
10 months ago in Scheduling Links 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
8 months ago in Outbound/Sequences 0 Backlog

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
4 months ago in Workflows 1 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 1 year ago in Signatures 2 Backlog

Better Attachment Management Abilities

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook
about 1 year ago in Client Platform / Core Product Experience 1 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
8 months ago in Existing integrations 1 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
over 3 years ago in Auto-reply 0 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
11 months ago in AI / Chatbots 0 Backlog